Question 1

Is NCM Investment regulated and safe for investors?

Accepted Answer

NCM Investment has a moderate safety score of 6.8 out of 10, corresponding to a medium security level. It is regulated by the Capital Markets Board of Turkey and has been operating since 2010, which adds to its reliability. However, some listings indicate it as unregulated or high risk depending on region and entity, especially a Kuwaiti branch considered unregulated. Because of this dual regulatory status, investors should exercise caution and conduct thorough due diligence.

Question 2

What are the trading fees and minimum deposit requirements at NCM Investment?

Accepted Answer

NCM Investment offers competitive trading fees with typical EUR/USD spreads ranging from 0.4 to 0.6 pips on standard accounts. There are no additional deposit or withdrawal fees. The minimum deposit varies by account type: 50,000 Turkish liras for Forex accounts, 100 Turkish liras for Viop futures and options, and no minimum deposit for Hisse Hesabı and Future Hesabı accounts. For the Kuwaiti entity, minimum deposits start at $500. Leverage ranges up to 1:20. Clients should be aware that some fees and spreads may vary during high volatility and that certain costs are not fully transparent for unregistered users.

Question 3

How can investors deposit and withdraw funds at NCM Investment?

Accepted Answer

Investors can deposit and withdraw funds using bank transfers and bank cards primarily. The Turkish entity supports deposits and withdrawals in USD and TRY currencies with no explicit fees, a minimum deposit of $1500, and a minimum withdrawal amount of $1. The Kuwaiti entity accepts payments through Knet, credit cards, UAE debit cards, NAPS, and Benefit payment networks. The deposit and withdrawal methods are somewhat limited compared to competitors, which might affect flexibility.

Question 4

Is NCM Investment beginner-friendly for new traders?

Accepted Answer

Yes, NCM Investment is considered beginner-friendly due to its low entry thresholds, availability of demo accounts, and comprehensive educational resources. It offers intuitive websites and user account interfaces, training materials suitable for all experience levels, and supportive client analytics tools such as economic calendars and market reports. However, beginners should approach carefully due to the mixed regulatory status and must understand the trading terms and risks.

Question 5

What trading platforms does NCM Investment support for traders?

Accepted Answer

NCM Investment clients can trade using six platforms including MetaTrader 5, Future, matriksIQ, Hisse Online Sube ve Platform, Foreks Trader, and Islem Saatleri. Among these, only MetaTrader 5 is globally recognized. Popular platforms like MetaTrader 4, cTrader, and WebTrader are not available. The platforms support various assets including forex pairs, stocks, indices, metals, energies, commodities, futures, and options.

Question 6

What types of accounts are available at NCM Investment and how do they differ?

Accepted Answer

NCM Investment offers four main account types plus a demo account: Forex, Viop, Hisse Hesabı, and Future Hesabı. The Forex account requires a minimum deposit of 50,000 Turkish liras and offers fixed spreads. The Viop account requires a minimum deposit of 100 liras, also with fixed spreads and access to futures and options. Hisse Hesabı has no minimum deposit and trades assets on the Borsa İstanbul with fixed spreads. Future Hesabı provides access to global futures markets with floating spreads and no minimum deposit. Leverage varies by account, up to 1:20. This variety allows traders to choose accounts based on markets and trading preferences.

Question 7

How responsive and accessible is customer support at NCM Investment?

Accepted Answer

NCM Investment provides customer support through multiple channels including phone, email, live chat, and a ticket system. Support is available Monday to Friday, 24 hours on weekdays, via regional phone numbers for Kuwait, UAE, Turkey, and Jordan. Managers can be contacted even by non-clients, but there is no support on weekends. The company is also active on social media platforms. Overall, customer support is responsive and accessible, but weekend coverage is lacking.

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