Question 1

Is BullionVault a safe and regulated platform for investing in gold and silver?

Accepted Answer

BullionVault operates under English law and is not regulated by the Financial Conduct Authority (FCA) because it deals with physical precious metals as commodities, not securities. It is a member of the London Bullion Market Association (LBMA) and the London Platinum and Palladium Market (LPPM), which set high standards for bullion trading and storage. The company maintains strict segregation of customer property and publishes daily audits and client money bank statements verified by independent assayers and auditors. It also carries sufficient shareholders’ funds to operate for five years without revenue, ensuring financial strength. Because BullionVault users own fully allocated, insured physical gold, silver, platinum, and palladium stored in professional vaults, client assets are protected from company insolvency. This makes BullionVault a secure and transparent platform for precious metals investment.

Question 2

What are the fees and costs associated with buying and storing gold and silver at BullionVault?

Accepted Answer

BullionVault charges no fees for opening an account or depositing funds. Trading commissions on the live order board range from 0.50% to 0.05%, with lower rates for larger transactions. Storage and insurance costs are 0.12% per annum for gold, and 0.48% per annum for silver, platinum, and palladium, which is significantly lower than typical ETF fees (around 0.40%) and private storage insurance costs. Minimum charge fees apply, making investments below $2,000 potentially inefficient. Withdrawal fees vary based on metal type and bar size, with detailed fees for physical delivery. Currency conversion costs are minimized by allowing dealing in multiple currencies including USD, EUR, GBP, and JPY. Overall, BullionVault offers highly competitive pricing for buying, selling, and storing precious metals at close to wholesale rates.

Question 3

Can I withdraw my physical gold or silver from BullionVault, and what are the associated fees?

Accepted Answer

Yes, BullionVault allows investors to physically withdraw their gold, silver, platinum, or palladium from the vaults. Withdrawal fees vary depending on the metal and the size of the bars. For gold, withdrawing standard 400 oz bars incurs a fee of 2.5% plus insured shipping; smaller 100g bars cost about 3-5% including shipping and insurance; non-standard or smaller amounts incur a 7.5% fee with a minimum withdrawal of 50g. Silver withdrawals are supported only for whole 1,000 oz bars with a 10% fee. Platinum and palladium can be withdrawn only in whole kilogram quantities, also with a 10% fee. BullionVault metals remain VAT free while held in the vault; however, VAT of 20% applies on silver, platinum, and palladium upon physical withdrawal. Gold generally remains VAT exempt upon withdrawal depending on the investor's jurisdiction.

Question 4

Is BullionVault beginner-friendly for new investors wanting to buy precious metals online?

Accepted Answer

BullionVault is designed to be highly beginner-friendly. Opening an account is free with no obligation to trade, and new users receive a complimentary 1/8 oz silver (4g) to try the platform risk-free. The website and trading platform are user-friendly, providing live price data, easy order entry, and educational resources. Customers can buy or sell any quantity of physical gold, silver, platinum, and palladium 24/7 at competitive prices. The company offers friendly telephone customer support in multiple languages during London office hours and extensive FAQs addressing common investor concerns. Additionally, BullionVault educates users through detailed guides and market insights, making it approachable for those new to investing in precious metals.

Question 5

How does BullionVault ensure the quality and authenticity of the precious metals it sells?

Accepted Answer

BullionVault sources all metals as Good Delivery bars from accredited refiners, who undergo regular independent testing to certify purity and quality. Gold bars are at least 99.5% pure, while silver bars are refined to at least 99.9% purity, and platinum or palladium bars to at least 99.95% purity. The company uses independent assayers who annually inspect and reconcile the bullion stock in vaults and report directly to the company’s auditors. BullionVault guarantees the quality of all metals with a 100% permanent guarantee. Furthermore, metals are stored in professional, insured market vaults operated by reputable vaulting companies, and the ownership register is publicly reconciled daily, providing transparency and assurance of physical possession.

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