Question 1

How does Maruni Ryokan ensure a safe and comfortable stay for its guests?

Accepted Answer

Maruni Ryokan prioritizes guest comfort and safety with several key features. It offers adults-only rooms with private bathrooms, air-conditioning, and mountain views, ensuring privacy and comfort. The property provides a natural hot spring public bath and free WiFi for relaxation and convenience. All rooms are non-smoking and include facilities like a lounge, ski equipment storage, and a boot drying room. Guests also benefit from a peaceful environment with quiet hours from 11:00 PM to 6:00 AM, contributing to a restful stay. Strict physical distancing and additional COVID-19 safety and sanitation measures are in effect to comply with government guidelines, ensuring guest health is protected.

Question 2

What are the check-in, check-out, and cancellation policies at Maruni Ryokan Hakuba?

Accepted Answer

Check-in at Maruni Ryokan Hakuba starts from 3:00 PM until 11:00 PM. Guests must inform the property of their expected arrival time in advance. Check-out is by 10:00 AM. Cancellation and prepayment policies vary depending on the accommodation type and specific booking; guests are advised to check the conditions for their selected option when booking. Children under 18 are not allowed to check in without a parent or official guardian. The property does not accommodate bachelor or similar parties, and guests must observe quiet hours between 11:00 PM and 6:00 AM.

Question 3

What amenities and facilities does Maruni Ryokan Hakuba offer to enhance guest experience?

Accepted Answer

Maruni Ryokan Hakuba offers a range of amenities to enhance guest comfort and experience including free private parking, good free WiFi (46 Mbps), non-smoking rooms, skiing activities, a hot spring bath, and tea/coffee makers in all rooms. Additional facilities include a public bath, shared lounge, elevator access, ski pass sales point, ski equipment storage, and an electric vehicle charging station. The property also provides a drying room for snow or wet equipment and offers a daily home-cooked Asian breakfast praised by guests. The traditional Japanese-style rooms come with private baths, private toilets, air conditioning, TV, and wardrobes for convenience.

Question 4

Is Maruni Ryokan Hakuba suitable for beginners and families?

Accepted Answer

Maruni Ryokan Hakuba is an adults-only property, which restricts guests under the age of 18 from checking in without a parent or official guardian. It offers serene, traditional Japanese-style rooms that are well suited for guests seeking an authentic and peaceful experience. The property is not child-friendly by policy and does not provide cribs or extra beds. Therefore, while it offers a welcoming and comfortable atmosphere, it may not be suitable for families with young children. Its setting and services make it ideal for adult visitors who appreciate quiet, traditional hospitality.

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