Question 1

Is Errante regulated and what protections does it provide for traders?

Accepted Answer

Errante is regulated primarily by the Cyprus Securities and Exchange Commission (CySEC), which is a Tier-1 financial regulator, and also by the Seychelles Financial Services Authority (FSA) for international clients. This regulation ensures that client funds for European traders are protected up to €20,000 through the Investors Compensation Fund. The broker maintains segregated client funds, offers negative balance protection, and holds private indemnity insurance. These safety mechanisms collectively provide a significant level of security and transparency, making Errante a trustworthy broker within its regulatory framework.

Question 2

What are the trading costs and fees associated with Errante accounts?

Accepted Answer

Errante offers several account types with varying spreads and commissions. The Standard account has spreads starting from 1.8 pips with no commission, suitable for casual traders. Premium accounts reduce spreads to around 1 pip, while VIP accounts offer even tighter spreads from 0.8 pips, ideal for higher volume traders. Tailor Made accounts provide spreads from 0 pips but charge commissions per lot, varying by country and volume. Withdrawal fees include a 1% fee for e-wallets and variable fees for cryptocurrency withdrawals. There are no deposit fees, but an inactivity fee applies after a period of dormancy. Overnight swap commissions apply except for swap-free Islamic accounts, which are available on request.

Question 3

What deposit and withdrawal options and terms does Errante offer to its clients?

Accepted Answer

Errante supports a broad range of deposit and withdrawal methods including bank wire transfers, credit/debit cards, Skrill, Neteller, and several cryptocurrencies. Deposits carry no fees and are processed quickly, with bank transfers taking 2–4 business days and card/e-wallet deposits processed instantly. Withdrawals are processed Monday to Friday, with cards, e-wallets, and cryptocurrencies credited within one business day, and bank transfers taking 2-4 days. Withdrawal minimums vary by method, starting from €20 for e-wallets to $100 for some cryptocurrencies. However, withdrawals exceeding 80% of deposits within 48 hours without trading at least two lots incur a withholding fee of 5%, dropping to 3% after 48 hours.

Question 4

Is Errante beginner-friendly and what educational resources does it provide?

Accepted Answer

Errante is considered beginner-friendly due to its accessible account types with low minimum deposits starting at $50, and the availability of a demo account for risk-free practice. The broker offers a rich selection of educational webinars and over 80 educational videos focusing on trading platforms and technical analysis. However, written educational articles and comprehensive in-depth courses are limited. The educational content is practical and supportive for beginners, particularly in mastering platform usage, though it may lack detailed coverage on risk management, fundamental analysis, or trading psychology.

Question 5

What trading platforms and instruments are available at Errante?

Accepted Answer

Errante provides three main trading platforms: MetaTrader 4 (MT4), MetaTrader 5 (MT5), and cTrader, along with integration with TradingView. These platforms support a wide range of trading styles including manual, automated (via Expert Advisors), and copy trading. The broker offers a selection of approximately 120 tradable instruments across Forex (major, minor, exotic pairs), commodities, share CFDs, indices, metals, energies, and cryptocurrencies. The range is sufficient for day, scalping, and automated trading but somewhat limited for long-term investing or hedging due to few ETFs, bonds, or value stocks.

Question 6

How does Errante support customers and what are their service availability terms?

Accepted Answer

Errante offers customer support through multiple channels including phone, email, live chat, and a ticket system accessible via the client portal. Support is available 24 hours a day, five days a week (24/5). The response times are generally quick, especially for basic inquiries, though some answers may lack depth on more complex issues. Their website also features a detailed FAQ section to assist with common questions. However, there is no weekend support which could be a limitation for traders needing round-the-clock assistance.

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