Question 1

What are the key regulatory bodies overseeing Capital.com, and how do they ensure client safety?

Accepted Answer

Capital.com operates under the strict oversight of several leading financial authorities, ensuring a secure and compliant trading environment. These regulators include the Financial Conduct Authority (FCA) in the UK, the Cyprus Securities and Exchange Commission (CySEC), the Australian Securities and Investments Commission (ASIC), the Abu Dhabi Global Market’s Financial Services Regulatory Authority (ADGM FSCA), and the Securities Commission of The Bahamas (SCB). Their rigorous standards mandate robust measures for client fund security, such as the use of segregated client accounts, where your funds are held separately from the company’s operational finances. Additionally, Capital.com employs advanced encryption, multi-factor authentication, and continuous monitoring to protect against fraud and unauthorized access to your personal and financial information, providing peace of mind for traders.

Question 2

What are the costs associated with trading on Capital.com, and are there any hidden fees?

Accepted Answer

Capital.com is committed to transparent pricing, charging zero commission on all markets. The primary trading cost is the spread, which is clearly displayed. There are no fees for deposits or withdrawals, and no overnight fees on 1:1 leveraged CFD trades for stocks and cryptocurrencies, making it a cost-effective platform. While competitive spreads are offered (e.g., EUR/USD averages 0.67 pips), traders should be aware of potential inactivity fees for accounts inactive for over 12 months ($10 or €10 for specific regulated accounts). Currency conversion fees may apply depending on the jurisdiction. Guaranteed Stop-Loss Order (GSLO) fees are charged only if activated. The minimum deposit is $20, or $10 for card and Apple Pay deposits, offering a low barrier to entry.

Question 3

What types of accounts does Capital.com offer, and which is most suitable for beginners?

Accepted Answer

Capital.com offers a range of account types to suit different trading needs. For beginners, the 'Demo Account' is highly recommended as it allows trading in real market conditions without risking actual funds, perfect for practicing strategies and learning the platform. The standard 'Retail Account' provides access to all markets and features like negative balance protection. Experienced traders can opt for a 'Professional Account' which offers higher leverage and additional perks, but comes with waived regulatory protections. Additionally, 'Swap-Free Accounts' are available for residents of specific Middle Eastern countries, catering to religious preferences. The Retail Account, supported by extensive educational resources and a user-friendly platform, is generally suitable for most beginners.

Question 4

Is Capital.com beginner-friendly, offering the necessary tools and resources for new traders?

Accepted Answer

Yes, Capital.com is designed to be beginner-friendly, offering a seamless experience for those new to trading. The platform itself is intuitive and user-friendly, complemented by a free, unlimited demo account that allows new traders to practice without financial risk. Capital.com provides over 5,000 educational resources, including guides, videos, and an app called 'Investmate,' to build foundational trading knowledge. Furthermore, the broker offers dedicated, multilingual customer support available 24/7, ensuring that beginners can receive assistance whenever they need it. Features like flexible position sizing and streamlined account opening also contribute to its accessibility for newcomers.

Question 5

What trading platforms and instruments are available on Capital.com?

Accepted Answer

Capital.com provides a proprietary, user-friendly web and mobile trading platform (Android and iOS) that integrates with TradingView. For those preferring more advanced tools, compatibility with MetaTrader 4 (MT4) and MetaTrader 5 (MT5) is also available. The broker offers access to over 3,800 CFD markets, including a wide array of shares (2,500+), indices, commodities, forex (120+ currency pairs), ETFs, and a substantial selection of over 285 crypto CFDs (note: crypto trading is not available for UK retail clients). They are also quick to list new markets, including IPO stocks and futures-based CFDs, though traditional Bonds and Options are not offered.

Question 6

How does Capital.com facilitate deposits and withdrawals for its clients?

Accepted Answer

Capital.com offers a convenient and secure process for both deposits and withdrawals, with no fees charged by the broker for these transactions. Clients can fund their accounts using various methods, including bank transfers, major credit/debit cards (Visa/Mastercard), and popular e-wallets like PayPal and Skrill. Deposits are processed instantly. Withdrawals can be made through the same channels, and the company boasts rapid processing times, with 99% of withdrawal requests completed within 24 hours, and a significant portion processed much faster (91.44% within 5 minutes, 94.16% within 1 hour). While Capital.com does not charge fees, it's important to note that third-party payment providers may impose their own charges.

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